FAQ

Frequently Asked Questions

Tell me more about VIP Tiers?

1. Stock - Spend $0 

2. Stage 1 - Spend $200+  - Awarded 10% off coupon ENTIRE ORDER including non-subscription items

3. Stage 2 - Spend $300+ - Awarded 20% off coupon ENTIRE ORDER including non-subscription items

4. Stage 3 - Spend $400+ - Awarded 30% off coupon ENTIRE ORDER including non-subscription items

A member's VIP tier is based on their activity starting from January 1, 2020.

A member enters a VIP tier based on their amount spent.

A member has one calendar year to achieve a VIP tier.

When do you ship?

• We ship 4 times a month.
• Every week we ship your orders in batches.
• Your order ships approximately 10 business days after your purchase.
• This allows us to do massive ship dates and gather the best items at the best prices. Shipping dates subject to change without notice.

Can I cancel/change/skip my order?

• Yes! We have created an entire system to make this easier.

  Just log into your account and you can make changes! If you need help, please email us!

• Subscription Service Cancellation Policy:
  
  A period of 30 days is required to provide adequate cancellation notice. To send a request to cancel your subscription, please submit a ticket (we’ll add the link to zendesk) and provide the reason for cancellation. If you’d just like to skip a month or two, you can also send a request to pause your membership for those months. You will not be charged for the months that you skip.

• Change: Adjust your size or preference.
• Skip: You can skip a specific month, we won't charge or send you a Tuner Crate.
• Cancel: We would hate to see you go but we understand, you can cancel, email us or log into your account and access your personal dashboard. You may cancel after your second billing date. Any issues, just email us!

Does Tuner Crate ship internationally?

• Yes! We ship anywhere in the world with a valid address.

When do I get charged?

• After you initial subscription, your card on file will be charged on:
• Most Old members will be charged on the 1st, 5th or 20th of every month.
• New members after Nov 1, 2016 will be charged on the day they signed up

How do I track my shipping?

• You can log into your account to track your order. 
• We also send you emails regarding your tracking number and status. 

What do you do with the information you collect?

• Tuner Crate will only collect and use your personal information in order to make Tuner Crate better, faster, and more convenient for you. We will never disclose your personal information without your explicit consent.

Will this privacy policy change?

• As Tuner Crate evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice.

What is your return policy?

• Each order is individually produced and manufactured. Which means, we do not hold inventory. There are no returns or exchanges due to safety unless it was an error on our part, we are more than happy to correct our mistake free of charge.
• Please refer to our size chart before purchasing or contact us with future questions.